This Privacy Policy explains how Porcellan Sales Building Material Trading ("we", "our", or "us") collects, uses, and protects information when you visit our website at www.porcellan.ae or contact us through it.
Information We Collect
This website is an informational and commercial enquiry site. We do not require users to create accounts. Personal information is only collected when you voluntarily provide it, such as when you:
- Call us using the phone number displayed on this website
- Send us an email using the address provided
- Contact us via WhatsApp or other messaging services
- Submit an enquiry or quote request through our contact form
Information you may provide includes your name, phone number, email address, company name, project details, and the content of your message.
How We Use Your Information
We use the information you provide solely to:
- Respond to your enquiry or quote request
- Communicate with you regarding our products and services
- Provide pricing, samples, or project information you have requested
- Follow up on business discussions initiated by you
We do not sell, rent, trade, or share your personal information with third parties for marketing purposes.
Contact Form Data
When you submit a quote request or enquiry through our website contact form, the information you enter is transmitted to us securely for the sole purpose of responding to your request. We retain this information only for as long as necessary to fulfil your enquiry or maintain a business relationship.
Third-Party Services
Our website may use third-party services to deliver its functionality, including:
- Website hosting providers
- Email and telecommunications services
- WhatsApp (Meta Platforms) for messaging, if you initiate contact
- Google Maps, embedded for showroom location display only
- Google Fonts, used for typography — font files are loaded from Google's servers
- Form processing services (if applicable), to route enquiry submissions
These services may process limited technical data as required to deliver their functionality. We do not control how third-party platforms handle data collected through their own systems. We encourage you to review the privacy policies of any third-party services you interact with.
Cookies and Tracking
Our website does not use tracking cookies or behavioural advertising technologies. If analytics tools are used (such as Google Analytics), they operate in a privacy-preserving manner and collect only anonymised, aggregate data about site visits — not personally identifiable information. You can opt out of Google Analytics tracking via tools.google.com/dlpage/gaoptout.
Data Security
We take reasonable and appropriate measures to protect personal information shared with us from unauthorised access, disclosure, or loss. However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted over the internet.
Data Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected — typically the duration of a business enquiry or relationship — unless a longer retention period is required or permitted by applicable law.
Your Rights
You have the right to request access to, correction of, or deletion of any personal information we hold about you. To exercise any of these rights, please contact us using the details provided on our website. We will respond to all legitimate requests within a reasonable timeframe.
Children's Privacy
Our website is intended for business and adult consumers. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information through this site, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised "Last updated" date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.
Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising in connection with this policy shall be subject to the jurisdiction of the courts of the UAE.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
- Email: info@porcellan.ae
- Phone / WhatsApp: +971 XX XXX XXXX
- Address: Dubai, United Arab Emirates